Telviva Touchpoint enables real-time communication between you and your customers, on the channel of their choice. It easily integrates with your CRM, website or application, maintaining data integrity and up-to-date customer history.
Enhance your customer service experience while enhancing the efficiency and productivity of contact centre agents and support teams.
Live chat from anywhere
Get a customised live chat pop-up on your website and app or add a hyperlink to invoices or support tickets.
Greater efficiency
Less call waiting, more instant assistance. The multi-chat option means that agents can manage many chats simultaneously.
Boost agent productivity
Preset phrases speed up responses and ensure brand integrity, with the option of adding chatbots to resolve simple queries and free up your agents.
Works with many leading chat and text messaging apps
Build your future-fit communications system
From migrating to the cloud to supporting you on the journey of converged communications, you can rely on Telviva for mission critical business services. We pride ourselves on taking shared ownership of your uptime and always having an open and transparent supplier relationship with our customers.
1. Assessment
We assess your current network, software and hardware set-up, clearly outlining your requirements before solution design and costing.
2. Implementation
We meticulously plan and implement your tailor-made solution with minimal disruption to your business operations.
3. Service
You enjoy the peace of mind of high uptime, unrivalled call quality and superior business support.
4. Transformation
We walk the journey of digital transformation with you to continually create, adapt and respond to new needs and market forces.