A multi-channel contact centre service
Using our end-to-end multichannel environment, Touchpoint can facilitate real-time user interaction between a company and its customers or suppliers, using any or all of the contact mediums of their choice. These include text and voice (online voice as well as traditional inbound and outbound calls). Touchpoint is actively developed according to customer requirements, therefore additional mediums could be developed.
Touchpoint enables a more efficient solution to voice and is ideal for sales teams, help desks and finance departments. Touchpoint increases productivity and improves customer service with its easy to use live pop up chat window. The web-based platform also allows for instant reporting. Touchpoint is geographically independent, meaning, should you choose, you could have global agents servicing your customers around-the-clock.
The benefits for your customer are as great as the benefits to you. Apart from the free cost for your customer, Touchpoint also reduces the amount of time between your client contacting your business to being transferred to the correct department. This, coupled with the elimination of noisy office environments means a stress free and pleasant interaction between your call centre agent and your customer. Touchpoint is future proof, intuitive and easy to use.