Cloud PBX

Future proof your business telecoms

Telviva Cloud PBX is a highly flexible communication platform that frees you from the constraints of a traditional PBX. Our world class managed service gives you:

  • Reduced total cost of ownership and access to South Africa's largest free call community
  • Enhanced customer experience and workforce productivity
  • Seamless engagement through any screen

Cloud PBX for your business

With our short term contract options and future proof design, you won’t get locked into obsolete PBX equipment.

Cloud Based PBX Systems

Telviva offers future proof and flexible PBX systems

Most large businesses used to have a whole room in their offices filled with wires and little black boxes and flashing lights. These days, that little room is fast becoming obsolete, along with the concept of Telkom copper wires and old-school PBX systems.

If you’re considering a South African Cloud PBX solution for your business, speak to Telviva, one of South Africa’s leading Cloud service providers. You’ll find Telviva offers excellent rates as well as superior service. We can assist with implementation of your VoIP service, porting of your existing phone number and a seamless transition from your old copper cables to your new, more cost-effective system.

What does PBX stand for?

What are PBX and VoIP systems?

How much does Cloud PBX cost?

Telviva Cloud PBX Benefits

Telviva offers future proof and flexible PBX systems

If you’re looking to upgrade to Cloud PBX in South Africa, Telviva should be on top of your shopping list.
Telviva’s offering is designed around your business needs. Telviva offers the following benefits:

Reduced communication costs

A cloud-based communications system ensures you will always have free inter-company calls and competitive rates to all destinations. Telviva offers true per second billing with no hidden costs.

Flexible and scalable

Telviva offer short term contracts, so you’ll never find yourself locked in to a long-term contract. We keep up with the latest technology, constantly upgrading our systems, so you’ll never be stuck with outdated hardware.

Service when you need it

Our dedicated service desk will be able to offer you all the support you need.

Telviva’s Cloud PBX system features

One of the benefits of cloud is the many features you can add to your system at minimal cost.
Telviva’s wide range of features includes call recording, call forwarding, IVR and auto-attendants, reporting and call history. 

Telviva Cloud PBX Components

What equipment, network, and connectivity is compatible with Telviva?

Choose your preferred device from leading handsets, smartphones, PCs or tablets. Then let the connectivity team at Telviva help source the best last-mile link available in your area, giving you high quality access to the Telviva cloud.

Let's put it in context, shall we?
All the components fit together to assemble a voice solution.
​Speak on the device of your choice. Telviva supports leading brands and operating systems.
Telviva handles the network design, availability checks, ordering and management of these networks. This is how we ensure that our clients receive the best price, and the best quality of service for their communication requirements. Using a circuit that was not ordered by Telviva is not recommended.

Telviva Cloud PBX Features

PBX Call Recording
Includes comprehensive ‘search and listen’ on the web. Recording can be done for all calls, a percentage of calls, or on demand at the start of a call. Storage duration can be set for up to 365 days. NOTE: Call recording incurs additional costs for recording and storage.

Telviva Vision
A real-time console application to manage and view the call activity on your Telviva cloud hosted PBX. Vision shows you the presence status of other users: available, busy, not answering and forwarded. You can filter extensions into groups with tags, click-to-dial, transfer and retrieve calls. Ideal for the receptionist, executive PA, manager and any active PBX user.

Multi-level IVRs and auto attendants
Messages for various options can be uploaded via the web interface – e.g. ‘One for sales, two for support…’ Remote changes can also be made through dialing into the IVR admin access number.

PBX Reporting and Call History
Call logs can be viewed on the web and download to a spreadsheet. Call detail records (CDRs) include real time call costs. Regular users can view their individual call history, while overall records are visible only to administrators. Access is allocated by role.

PBX Busy Lamps
 These indicate a busy status of other extensions. Useful for PAs and receptionists who use phones that facilitate multiple lines.

PBX Call Forwarding
Can be set to ‘always’, ‘when unavailable’, ‘busy’ or ‘when unanswered’.

PBX Caller Line ID
Available on incoming and outgoing calls, with the option to withhold Caller ID on outgoing calls.

Call Back
To return a call from authenticated incoming Caller IDs.

Virtual Telephones
A telephone line can be logged in on top of a physical telephone to change its settings. Virtual telephones can move between physical telephones for a hot-desk environment. This is sometimes known as virtual extensions or extension mobility.

Includes external access, email notification, web access to messages, and multiple greetings (unavailable, busy, and temporary). Greetings can be uploaded and downloaded on the web interface. Notification of voicemails can be via a MWI (message waiting indicator), email, and outbound calling.

Call History
Call logs can be viewed on the web and download to a spreadsheet. Call detail records (CDRs) include real time call costs. Regular users can view their individual call history, while overall records are visible only to administrators. Access is allocated by role.

Balance Notification
Receive automatic notifications when balances drop below a set amount. Requests for top-ups can be set to trigger when this happens.

This unique feature for proactive warnings can be set to alert you about long or expensive calls, telephones lines not registered, calls to destinations (alerts on potential call abuse) and when the maximum concurrent calls limit is exceeded.

Telviva Insight
Our cost and usage cloud PBX reporting application gives managers and administrators a detailed breakdown of the costs and usage of each company, division, sub-division or person, by day, month, or year.

Hunt Groups
Set up parallel, serial, and circular hunt groups. Hunt groups can call telephones (extensions) and external numbers. Hunt groups include many ‘find me/follow me’ features.

Cloud PBX Call Screening
This is a unique feature where called parties are asked if they wish to accept calls. Callers can be asked to record their names, their Caller ID can be played, or a message specific to call flow can be played.

Classes of Service on Outbound Calls
Classes can be defined down to an individual number. Calls not allowed can be redirected to a remote access account allowing PIN access control of calls.

Click to Dial
Calls can be made from the web interface, at the click of a mouse.

Cloud PBX Conferencing 
Conferences can be permanent or scheduled to run at a specified time. Customisable parameters include setting the number of participants; assigning different PINs for administrators, talkers, and listeners; and a set of telephone numbers and email addresses to notify participants when conferences start. Conferences can recur on a daily, weekly, bi-weekly, monthly, or bi-monthly basis. Direct dial-in numbers can route straight to individual conferences.

Feature Codes
Short dial codes for many of the features of your PBX can be created.

Number Forwarding to SIP Phones
One 087 or geographic number can be allocated. For Direct Inward Dialling (DID) to extensions, more numbers can be allocated as required. See pricing sheet for activation and monthly costs.

Number Porting
Port your existing geographic numbers from other providers. NOTE: Additional costs associated with porting numbers are covered by the number activation cost.

Includes auto-answer on compatible SIP telephones (works with SNOM IP phones).

Picking Groups
Individual phones or groups of phones can be answered with pickup codes.

Speed Dials
Speed dials and set up per extension.

Cloud PBX for your business

With our short term contract options and future proof design, you won’t get locked into obsolete PBX equipment.