Get powerful management and reporting features for streamlined control and better engagement with your customers. Unlimited numbers of queues and campaigns.

Better customer experiences

With 150+ metrics and real-time data, you can better track customer behaviour and design richer experiences.

Ultimate agent support

One secure online dashboard delivers powerful monitoring, management and reporting tools to help agents work at their best.

Easy Call Handling

Using queues, dialer and automatic call distribution, you can have a blend of incoming or outbound calling.

FEATURES INCLUDED

Record and store cloud-based calls to spot trends, follow market demands and proactively resolve issues. Includes a comprehensive ‘search and listen’ function. Read more >>

Messages for various options can be uploaded via the web interface – e.g. ‘One for sales, two for support.’

Supports flat file or database storage.

All services are available remotely.

Set up automatic call distribution queues to deliver high priority calls first. Play a caller’s position in the queue for more effective call waiting management.

An extensive real-time wallboard is available for projectors or large screens.

Reports by agent, location, queue/campaign or groups thereof.

These indicate a busy status of other extensions. Useful for team leaders to improve staff productivity.

From R2 475 per month for 5 agents

We have a range of packages to suit different business needs

View packages

Let’s start a conversation

We know every business has unique requirements.
Get a free needs assessment and obligation-free quote.

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Build your future-fit communications system

From migrating to the cloud to supporting you on the journey of converged communications, you can rely on Telviva for mission critical business services. We pride ourselves on taking shared ownership of your uptime and always having an open and transparent supplier relationship with our customers.

1. Assessment

We assess your current network, software and hardware set-up, clearly outlining your requirements before solution design and costing.

2. Implementation

We meticulously plan and implement your tailor-made solution with minimal disruption to your business operations.

3. Service

You enjoy the peace of mind of high uptime, unrivalled call quality and superior business support.

4. Transformation

We walk the journey of digital transformation with you to continually create, adapt and respond to new needs and market forces.

We seamlessly integrate with these leading network providers