Get powerful management and reporting features for streamlined control and better engagement with your customers. Unlimited numbers of queues and campaigns.

Better customer experiences

With 150+ metrics and real-time data, you can better track customer behaviour and design richer experiences.

Ultimate agent support

One secure online dashboard delivers powerful monitoring, management and reporting tools to help agents work at their best.

Easy Call Handling

Using queues, dialer and automatic call distribution, you can have a blend of incoming or outbound calling.

FEATURES INCLUDED

Call recording

Record and store cloud-based calls to spot trends, follow market demands and proactively resolve issues. Includes a comprehensive ‘search and listen’ function. Read more >>

Auto attendants

Messages for various options can be uploaded via the web interface – e.g. ‘One for sales, two for support.’

Smart queue handling

Set up automatic call distribution queues to deliver high priority calls first. Play a caller’s position in the queue for more effective call waiting management.

Real-time monitoring

An extensive real-time wallboard is available for projectors or large screens.

Categorised reporting

Reports by agent, location, queue/campaign or groups thereof.

Measure staff activity

These indicate a busy status of other extensions. Useful for team leaders to improve staff productivity.

From R2 475 per month for 5 agents

We have a range of packages to suit different business needs

View packages

Let’s start a conversation

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Build your future-fit communications system

From migrating to the cloud to supporting you on the journey of converged communications, you can rely on Telviva for mission critical business services. We pride ourselves on taking shared ownership of your uptime and always having an open and transparent supplier relationship with our customers.