Enjoy easy agent collaboration and 5-star customer experiences, with a choice of contact centre solutions – from basic to full omnichannel.
Our experienced professional services team will help you evaluate the best fit for your needs.
Connect
Feature-rich call centre functionality with powerful management and reporting.
Reach
Create targeted outbound calling campaigns with automatic or predictive dialling.
Omni
One omnichannel desktop interface, including email, voice, web chat and social media.
Cost effective solutions
Get a choice of high-end contact centre solutions with transparent costing that puts you in complete control of your tech spend.
Ease of integration
Quick to deploy and easy to scale up or down. Telviva provides open APIs to enable integration with your business processes.
Report on business metrics
One easy web-based dashboard with configurable security for internal and external users. You can also configure and report on your own business metrics.
How omnichannel brings back communications transparency for your business
The proliferation of channels used by businesses to engage and interact with customers and other stakeholders has resulted in a much fragmented communications landscape leading to a loss of transparency, a lack of contextual history [...]