Improving customer experience by driving omnichannel adoption
South Africans are spending more of their lives online, and want to be able to interact with businesses in more ways than just phoning or emailing them - rather, [...]
Compliant call recordings open up a host of opportunities for business
With the enforcement of POPIA looming, a growing number of businesses are looking to digital solutions in order to achieve regulatory compliant call recording. Having this information stored safely [...]
Better connected employees to help drive business growth
With remote working steadily becoming entrenched in several sectors, companies are looking for ways in which to provide their employees with access to tools that help them do their [...]
How organisations can create secure online workplace communities
David Browne, Regional Executive, Telviva While a growing number of organisations have been forced to enable remote working in light of various levels of global restrictions, the focus has [...]
Understanding 5G and the Innovations the Technology Can Provide in South Africa
In terms of wireless connectivity, South Africa is in a fairly great space. Thanks to an expansive 4G infrastructure, both consumers and businesses can perform all manner of internet-related [...]
Ditch the Operational Snags & Focus on Business Growth
Ditch the Operational Snags & Focus on Business Growth As any great business leader, athlete, or performer would insist, focus is the key to achieving any worthwhile goal or [...]
Are You Positioned to Embrace Future Innovation?
Are You Positioned to Embrace Future Innovation? Over the past decade, there has been a massive amount of change and innovation in the technology space. Without doubt, this has [...]
What To Consider When Setting Up A Virtual Office Environment
What To Consider When Setting Up A Virtual Office Environment With the rapid adoption of smart mobile devices, Cloudbased office productivity applications and fast, reliable connectivity, the concept of [...]
To be a competitive employer you need to offer telephony without constraints
To be a competitive employer you need to offer telephony without constraints When it comes to SMEs, the choice of business telephony and the equipment that comes with [...]