Do you really know the true cost of a lost opportunity?
Snap question for CEOs and decision-makers: What is the lifetime value of your average customer? Do you have this figure at your fingertips, in Rands and cents? If you [...]
Why excellent customer service is an internal journey
Businesses that offer better experiences to their customers earn between 4% and 8% above their competitors, research shows. While it isn’t wrong to add more technology, bots and automated [...]
SD-WAN is secure networking for a new way of working
A secure and efficient distributed working environment has become one of the top business priorities. With the lockdown in South Africa, many companies have had to embrace remote working [...]
Understanding 5G and the Innovations the Technology Can Provide in South Africa
In terms of wireless connectivity, South Africa is in a fairly great space. Thanks to an expansive 4G infrastructure, both consumers and businesses can perform all manner of internet-related [...]
PBX Vs. PABX. Is There Really A Difference?
PBX Vs. PABX. Is There Really A Difference? The world of telecoms can be a tricky one. Websites all over seem to give a lot of information on their [...]
You’ve Got Fibre, Now What?
You’ve Got Fibre, Now What? On the back of grand promises by an ISP, you’ve made the decision to get fibre. But why is that an important step for [...]
MWC Insights: Future Telecoms Leapfrog From Supply to Demand
MWC Insights: Future Telecoms Leapfrog From Supply to Demand Digitisation is transforming the supplier-consumer dynamic in the telecoms industry. Whereas before there were relatively few suppliers and a booming [...]
So, You’ve Gone Digital, but Have You Really?
So, You've Gone Digital, but Have You Really? The word on the lips of business the world over is “digital”. In a bid to digitise, businesses are migrating to [...]
Ditch the Operational Snags & Focus on Business Growth
Ditch the Operational Snags & Focus on Business Growth As any great business leader, athlete, or performer would insist, focus is the key to achieving any worthwhile goal or [...]
Are You Positioned to Embrace Future Innovation?
Are You Positioned to Embrace Future Innovation? Over the past decade, there has been a massive amount of change and innovation in the technology space. Without doubt, this has [...]