South Africans are spending more of their lives online, and want to be able to interact with businesses in more ways than just phoning or emailing them - rather, [...]
With the enforcement of POPIA looming, a growing number of businesses are looking to digital solutions in order to achieve regulatory compliant call recording. Having this information stored safely [...]
With remote working steadily becoming entrenched in several sectors, companies are looking for ways in which to provide their employees with access to tools that help them do their [...]
David Browne, Regional Executive, Telviva While a growing number of organisations have been forced to enable remote working in light of various levels of global restrictions, the focus has [...]
In a country where mobile devices are abundant, and often the only way to get connected, WhatsApp Business offers local companies the use of an existing app on people's [...]
Our customers have been steadily moving away from communication methods such as traditional circuit switched calls or even emails in favour of voice over IP (VoIP) calls, instant messaging [...]
While remote working has been talked about for many a year, the forced changes brought about this year has shown that this is not just a vision, but an [...]
Snap question for CEOs and decision-makers: What is the lifetime value of your average customer? Do you have this figure at your fingertips, in Rands and cents? If you [...]
Businesses that offer better experiences to their customers earn between 4% and 8% above their competitors, research shows. While it isn’t wrong to add more technology, bots and automated [...]
A secure and efficient distributed working environment has become one of the top business priorities. With the lockdown in South Africa, many companies have had to embrace remote working [...]
