As companies come to grips with letting employees work remotely, the constraints to replicating a true office environment outside of the office has come to the fore. Rather than [...]
Today, people are using multiple channels of communication to interact - be it customers engaging with brands or for internal organisational use - and being able to synchronise these [...]
The proliferation of channels used by businesses to engage and interact with customers and other stakeholders has resulted in a much fragmented communications landscape leading to a loss of [...]
South Africans are spending more of their lives online, and want to be able to interact with businesses in more ways than just phoning or emailing them - rather, [...]
With the enforcement of POPIA looming, a growing number of businesses are looking to digital solutions in order to achieve regulatory compliant call recording. Having this information stored safely [...]
With remote working steadily becoming entrenched in several sectors, companies are looking for ways in which to provide their employees with access to tools that help them do their [...]
David Browne, Regional Executive, Telviva While a growing number of organisations have been forced to enable remote working in light of various levels of global restrictions, the focus has [...]
In a country where mobile devices are abundant, and often the only way to get connected, WhatsApp Business offers local companies the use of an existing app on people's [...]
Our customers have been steadily moving away from communication methods such as traditional circuit switched calls or even emails in favour of voice over IP (VoIP) calls, instant messaging [...]
While remote working has been talked about for many a year, the forced changes brought about this year has shown that this is not just a vision, but an [...]
