WhatsApp policy update: what it means for business users
In a country where mobile devices are abundant, and often the only way to get connected, WhatsApp Business offers local companies the use of an existing app on people's [...]
Using unified communications to create great customer experiences
Our customers have been steadily moving away from communication methods such as traditional circuit switched calls or even emails in favour of voice over IP (VoIP) calls, instant messaging [...]
Preparing your business for the office of the future
While remote working has been talked about for many a year, the forced changes brought about this year has shown that this is not just a vision, but an [...]
Do you really know the true cost of a lost opportunity?
Snap question for CEOs and decision-makers: What is the lifetime value of your average customer? Do you have this figure at your fingertips, in Rands and cents? If you [...]
Why excellent customer service is an internal journey
Businesses that offer better experiences to their customers earn between 4% and 8% above their competitors, research shows. While it isn’t wrong to add more technology, bots and automated [...]
SD-WAN is secure networking for a new way of working
A secure and efficient distributed working environment has become one of the top business priorities. With the lockdown in South Africa, many companies have had to embrace remote working [...]
Understanding 5G and the Innovations the Technology Can Provide in South Africa
In terms of wireless connectivity, South Africa is in a fairly great space. Thanks to an expansive 4G infrastructure, both consumers and businesses can perform all manner of internet-related [...]
PBX Vs. PABX. Is There Really A Difference?
PBX Vs. PABX. Is There Really A Difference? The world of telecoms can be a tricky one. Websites all over seem to give a lot of information on their [...]
You’ve Got Fibre, Now What?
You’ve Got Fibre, Now What? On the back of grand promises by an ISP, you’ve made the decision to get fibre. But why is that an important step for [...]
MWC Insights: Future Telecoms Leapfrog From Supply to Demand
MWC Insights: Future Telecoms Leapfrog From Supply to Demand Digitisation is transforming the supplier-consumer dynamic in the telecoms industry. Whereas before there were relatively few suppliers and a booming [...]