Using unified communications to create great customer experiences
Our customers have been steadily moving away from communication methods such as traditional circuit switched calls or even emails in [...]
Preparing your business for the office of the future
While remote working has been talked about for many a year, the forced changes brought about this year has shown [...]
Do you really know the true cost of a lost opportunity?
Snap question for CEOs and decision-makers: What is the lifetime value of your average customer? Do you have this figure [...]
Why excellent customer service is an internal journey
Businesses that offer better experiences to their customers earn between 4% and 8% above their competitors, research shows. While it [...]
SD-WAN is secure networking for a new way of working
A secure and efficient distributed working environment has become one of the top business priorities. With the lockdown in South [...]
Understanding 5G and the Innovations the Technology Can Provide in South Africa
In terms of wireless connectivity, South Africa is in a fairly great space. Thanks to an expansive 4G infrastructure, both [...]
PBX Vs. PABX. Is There Really A Difference?
PBX Vs. PABX. Is There Really A Difference? The world of telecoms can be a tricky one. Websites all over [...]
You’ve Got Fibre, Now What?
You’ve Got Fibre, Now What? On the back of grand promises by an ISP, you’ve made the decision to get [...]
MWC Insights: Future Telecoms Leapfrog From Supply to Demand
MWC Insights: Future Telecoms Leapfrog From Supply to Demand Digitisation is transforming the supplier-consumer dynamic in the telecoms industry. Whereas [...]