Loading...
Home2020-06-09T10:55:28+00:00

Cloud communication services for business

Make every conversation count

CLOUD PBX

Move your phone system to the cloud for cost effective, future-fit business communications

CONTACT CENTRE

Get a great value, fit for purpose cloud contact centre system with powerful reporting and management features.

SIP TRUNK (VOIP)

Connect your on-site PBX to the Cloud and save on call costs. Enjoy world class quality with a managed voice link.

NETWORK & SECURITY

Ensure an excellent experience for your cloud-based services with fast, stable, secure network access and managed firewalls.

Telviva Clients

Over 1000 companies and 3000 sites benefit from our complete communication solutions

Telviva Benefits

Complete communications platform tailored for South African businesses.

What our customers have to say

“We deployed the Telviva Cloud PBX solution from Connection Telecom 4 years ago. Their solution is far superior and has ultimately simplified our communication process. The system has been reliable, easy to deploy and required very little maintenance. An additional benefit is that our overall telephony operating costs have been reduced by more than 40% through smart routing and removing legacy infrastructure. Our relationship with Connection Telecom is great, they have a “can do” attitude and always put the customer first. We view our relationship with Connection Telecom as being part of a team, not just a supplier.”

Paul du Toit, Chief Information Officer., Old Mutual

“At Synaq we have to be available to our customers 24/7. Because we manage a mission critical service, we must make sure that every customer call gets an immediate answer. Using Telviva has allowed us to design the call flows that match our workflows so that our telecom solution works for us and not the other way around. For example, our users can answer their phone extensions at their desks or even on their smartphones if they are out of the office. This improves reachability and therefore improves the customer experience.”

David Jacobson, Managing Director, Synaq

“Using Telviva, Connection Telecom has given us a cloud PBX that services all our nationwide sites over a variety of access networks. This works well for us because we can use the network option that is best suited to the site, and at the same time have a centralised telecoms solution with all the controls and standardised features across the company. The Servest Group consolidated a number of branches in 2015 and normally voice would require extensive planning, especially when call centres are involved. Using a cloud-based PBX solution allowed us to move call centre staff and end users with zero impact to business at a fraction of the cost normally attributed to a project of this kind. Most importantly we outperformed our forecasted cost saving on telecoms for the financial year.”

Jurgen Sorten, Group IT Director, Servest

Latest news from Telviva

Industry news and updates

You’ve Got Fibre, Now What?

You’ve Got Fibre, Now What? On the back of grand promises by an ISP, you’ve made the decision to get fibre. But why is that an important step for your business, and what’s next? Because fibre ultimately unlocks the door to a whole new way [...]

By |Cloud Services|