Business communications simplified
Synchronise your business communication to enable better quality conversations with your customers, employees and agents.
Telviva simplifies collaboration, boosts productivity, and enhances customer experiences by integrating all your communication channels into one single view, providing better context of your customers’ needs and improving the customer conversational experience.
UCaaS - Unified Communications as a Service
Unify voice, video, messaging and WhatsApp into a single cloud platform accessible on any device, from anywhere. Telviva One integrates with Salesforce, Zoho, Zendesk and other CRMs, giving your team full customer context on every call. Trusted by South African businesses from SMEs to enterprises.
CCaaS - Contact Centre as a Service
Whether you need an inbound call centre for voice or an omnichannel solution integrating multiple digital channels, Telviva’s Contact Centre solution provides comprehensive platforms to streamline your operations.
Microsoft Teams Integration - Native Calling in SA
Telviva’s Call2Teams gives South African businesses native PSTN calling inside Microsoft Teams – no additional hardware, no separate phone system. Make, receive and transfer calls directly in Teams using Telviva’s local cloud voice network with HD audio and full PBX functionality.
Digital Agents
Your customers expect instant answers, any time, on any channel. Telviva Digital Agents handle calls, respond to messages, and resolve queries 24/7 across voice, WhatsApp, and webchat, so your team can focus on what matters most.
WhatsApp for Business
Telviva’s cloud PBX gives South African businesses a full-featured phone system with zero on-site hardware – hosted in Teraco data centres for local latency and reliability.
Interoperability
Regardless of your vendor, back-end systems or technology, interoperate with the best the Cloud can offer.
Reliable & Secure
Gain access to end-to-end managed firewall services that protect your business.
Automate Business Processes
Automate certain business processes and benefit from time efficiency, whether it’s customer acquisition, support or Billing and Collections.
Cost-Effective
Benefit from the best value for your money.
Single Pane of Glass
A Unified Communication & Collaboration (UC&C) platform that combines voice, video, chat & third party integrations into a single user interface.
Service Management
End-to-end ownership of service management which includes Quality of Service, Service Level Agreements and the ability to provide quality support and on-site assistance.
Success Stories
first contact response
improved answer rate
The Courier Guy enhances contact centre operations with Telviva
The Courier Guy, a leading South African courier, has been at the forefront of local delivery services for over 25 years. Given the nature of the business and shifting user behaviours, gaining a single view of customer communications became crucial for the company.
By partnering with Telviva, The Courier Guy has been able to synchronise voice calls, emails, and even WhatsApp messages, giving their contact centre agents a single pane of glass from which they can get access to the history and context required to have personalised, better-quality conversations.
Frequently asked questions
Got questions?
We’ve got answers! Explore our FAQs to find quick solutions, helpful tips, and everything you need to get the most out of your experience. If you don’t find what you’re looking for, click on the chat to us feature.
What is a cloud communication platform?
Cloud Call Control is a feature of Telviva’s cloud-based communication platform that allows businesses to manage and optimise their telephony operations entirely from the cloud. It provides benefits like immediate cost savings through zero-rated inter-branch calls, enhanced flexibility with scalable solutions, and the ability to support remote workforces by enabling seamless call management from any device, anywhere.
Does Telviva support Microsoft Teams?
Yes, The Call2Teams solution is a simple add-on Software-as-a-Service (SaaS) solution that sits between any Teams Phone, Telviva and Microsoft Teams.
Why South African Businesses Choose Telviva?
As South Africa’s leading Tier 1 cloud communication provider, Telviva owns and operates its own infrastructure – no third-party resellers, no shared infrastructure risk. Businesses across South Africa rely on Telviva’s UCaaS and CCaaS platforms for voice, digital channels, and Microsoft Teams integration.
Does Telviva have its own infrastructure?
Unlike reseller-based providers, Telviva’s Tier 1 infrastructure delivers end-to-end SLA accountability – from the network layer to your agents’ desktops. Telviva has infrastructure in Cape Town, Johannesburg, and Durban data centres.
Is a managed service offered?
A full managed service with QoS, SLA, and on-site support is included.