Cloud PBX and Voice Systems Supplier

Make every conversation count with Telviva’s cost effective all-in-one communication platform and leverage the best the cloud has to offer.

Telviva One

A scalable, cost-effective cloud communication system for business that seamlessly integrates mobile and fixed line voice, video and chat.

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Touchpoint

The engagement platform for customer facing teams that brings it all together: web, social media, voice and chat.

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Contact Centre

Enjoy easy agent collaboration and 5-star customer experiences, with a choice of contact centre solutions – from basic to full omnichannel.

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Your digital transformation partner

The age of multi-channel, 24/7 business communications is here and we’re ready to help you leverage best-in-class opportunities in cloud-based communications.

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TO THE CLOUD

Move your business communications to the cloud for instant cost savings, flexibility and control. Work from anywhere, with any device. Embrace multi channel communication.
IN THE CLOUD

Integrate with your contacts, calendar and CRM system for better quality conversations. Reinvent your processes to increase customer intimacy and business efficiency.
FROM THE CLOUD

Use the power of our open standards and APIs to leverage other world class cloud solutions like AWS, Google e.g. smart assistants, analytics etc. Boost your agility and innovation capacity.

World-class managed service

Using the ITIL Framework, we take end-to-end responsibility for your voice uptime and quality of service.

Contextual engagement

Integrate with your CRM to nurture authentic, customer-centric communications that are personal and relevant.

Open standards approach

Enjoy ease of interoperability with the best available cloud solutions. Telviva provides open APIs to enable integration with your business processes.

More about us

With 16 years experience, we serve more than 70 000 users across over 2 500 sites. Valued customers include:

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What our customers have to say

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At Synaq we have to be available to our customers 24/7. Using Telviva has allowed us to custom design call flows for our mission critical service. Users can answer their phone extensions at their desks or even on their smartphones if they are out of the office. This improves reachability and therefore improves the customer experience.

David Jacobson, Managing Director, Synaq
Telviva’s Cloud PBX solution is reliable, easy to deploy and requires very little maintenance. It has really simplified our communication process and reduced our overall telephony operating costs by more than 40% through smart routing and removing legacy infrastructure. Telviva has a ‘can do’ attitude and always puts the customer first.

Paul du Toit, Former Chief Information Officer, Old Mutual Finance
When it comes to being a business partner, Telviva exceeds expectations. Rating Telviva against other vendors, as a benchmark, very few come close. You always feel that they are after your best interests, always eager to take your business to a better level. Whether it’s cost savings, quality or service improvement, they always exceed expectations.

Praneel Matai, Director of Innovation and System Development, Corporate, Servest
We’ve enjoyed great cost savings with Telviva and are impressed with the reliability and responsiveness of the Telviva team. The free support is also invaluable.

Anton Fourie, Head of Service Centre, Pink Elephant

Case study: Plumbers@Once cuts call costs, improves remote team management with Telviva One

Case study: Plumbers@Once cuts call costs, improves remote team management with Telviva One

"Using Telviva has helped us efficiently and cost-effectively stay in touch with our plumbers 24/7. The mobile voice solution has helped to better engage with customers, managing agents and insurance companies Additionally, the service we [...]

Case Studies|

Better quality conversations

Seamless customer experiences.
Enhanced productivity.
One intelligent platform.

Make every conversation count with Telviva’s cost effective all-in-one communication platform and leverage the best the cloud has to offer.

Telviva One

Touchpoint

Contact Centre

Your digital transformation partner

TO THE CLOUD

Move your business communications to the cloud for instant cost savings, flexibility and control. Work from anywhere, with any device. Embrace multi channel communication.

IN THE CLOUD

Integrate with your contacts, calendar and CRM system for better quality conversations. Reinvent your processes to increase customer intimacy and business efficiency.

FROM THE CLOUD