Telviva Cloud Telecoms Services
Our services will save your business money
PBX
Take advantage of our rich feature-set and advanced reporting. Telviva is tailor made to fit your business workflow. Choose from our hosted PBX, hosted contact centre or site based solutions.
CONTACT CENTRE
Comparable with the impressive feature-set one would expect to find in a leading call centre solution, Telviva hosted Contact Centre is cost-effective, fast to implement and easy to scale up and down.
VOIP
With multiple outbound and inbound carriers, Telviva helps you build a strategy that works for your voice traffic and saves you money.
NETWORK
For high-quality voice and data services, you need high quality managed network access. Telviva will give you the best last-mile options and maintain your connectivity.
Telviva Clients
Over 700 companies and 2500 sites have benefited from evolving their voice solution.
Telviva Features & Benefits
Telviva has a powerful feature set for South African Business’s
Our Customers Love Us
Don’t Just Take Our Word For It, Read It From Them
Jurgen Sorton, Servest Group
“Using Telviva, Connection Telecom has given us a cloud PBX that services all our nationwide sites over a variety of access networks. This works well for us because we can use the network option that is best suited to the site, and at the same time have a centralised telecoms solution with all the controls and standardised features across the company. The Servest Group consolidated a number of branches in 2015 and normally voice would require extensive planning, especially when call centres are involved. Using a cloud based PBX solution allowed us to move call centre staff and end users with zero impact to the business at a fraction of the cost normally attributed to a project of this kind. Most importantly we outperformed our forecasted cost saving on telecoms for the financial year.”
Andre Potgieter, Ster Kinekor
“Telviva is the hosted PBX that we run across various Ster Kinekor companies and to the Cinema network across the country. It’s the right solution for us for a number of reasons, but more importantly, we are interested in the support and service we get from suppliers. With Connection Telecom we know that if we have a problem or a challenge we can speak to the right people and they’ll work hard and fast to help us.”
David Jacobson, Managing Director
“At Synaq we have to be available to our customers 24/7. Because we manage a mission critical service, we must make sure that every customer call gets an immediate answer. Using Telviva has allowed us to design the call flows that match our workflows so that our telecom solution works for us and not the other way around. For example, our users can answer their phone extensions at their desks or even on their smartphones if they are out of the office. This improves reachability and therefore improves the customer experience.”
Mike Tandy, Firedart
“We were looking at moving premises and one of our biggest requirements was to keep our existing phone numbers. Our supplier at the time wasn’t able to assist with this, so we turned to Connection Telecom for assistance. Not only were they able to port our existing numbers but they also provided us with a Cloud hosted PBX which has significantly reduced our costs and assisted in growing our business. In today’s day and age, versatility for a scalable business is vital, and Connection Telecom was the only supplier who was flexible enough to meet our requirements.”
Latest News From Telviva
PBX and VOIP industry news and updates
Understanding 5G and the Innovations the Technology Can Provide in South Africa
In terms of wireless connectivity, South Africa is in a fairly great space. Thanks to an expansive 4G infrastructure, both consumers and businesses can perform all manner of internet-related activities, such as stream high-definition videos and share huge company files – from just about anywhere [...]
PBX Vs. PABX. Is There Really A Difference?
PBX Vs. PABX. Is There Really A Difference? The world of telecoms can be a tricky one. Websites all over seem to give a lot of information on their products, but it’s seldom the information you actually need. At Telviva, we want to simplify your [...]
You’ve Got Fibre, Now What?
You’ve Got Fibre, Now What? On the back of grand promises by an ISP, you’ve made the decision to get fibre. But why is that an important step for your business, and what’s next? Because fibre ultimately unlocks the door to a whole new way [...]