Cloud communication services for business

“We deployed the Telviva Cloud PBX solution from Connection Telecom 4 years ago. Their solution is far superior and has ultimately simplified our communication process. The system has been reliable, easy to deploy and required very little maintenance. An additional benefit is that our overall telephony operating costs have been reduced by more than 40% through smart routing and removing legacy infrastructure. Our relationship with Connection Telecom is great, they have a “can do” attitude and always put the customer first. We view our relationship with Connection Telecom as being part of a team, not just a supplier.”

“At Synaq we have to be available to our customers 24/7. Because we manage a mission critical service, we must make sure that every customer call gets an immediate answer. Using Telviva has allowed us to design the call flows that match our workflows so that our telecom solution works for us and not the other way around. For example, our users can answer their phone extensions at their desks or even on their smartphones if they are out of the office. This improves reachability and therefore improves the customer experience.”

“Using Telviva, Connection Telecom has given us a cloud PBX that services all our nationwide sites over a variety of access networks. This works well for us because we can use the network option that is best suited to the site, and at the same time have a centralised telecoms solution with all the controls and standardised features across the company. The Servest Group consolidated a number of branches in 2015 and normally voice would require extensive planning, especially when call centres are involved. Using a cloud-based PBX solution allowed us to move call centre staff and end users with zero impact to business at a fraction of the cost normally attributed to a project of this kind. Most importantly we outperformed our forecasted cost saving on telecoms for the financial year.”